Customer Connect

Home

Did you know?

• We are part of the Fire Mutual Guarantee Fund, which guarantees that all losses would be paid in the unlikely event that we were unable to pay a claim.
• We have a disaster recovery plan to ensure that our office could be up and running in a few hours should something happen to our office.
• Oil tank losses – The Ministry of the Environment dictates that an oil spill must be cleaned up to put the location back to pristine condition. An oil spill could make it more difficult to sell your home in the future if it is not cleaned up properly.
• We are one of the few insurers to still offer 80% of personal property limit in the event of sewer and septic backup claims.
• We sell carbon monoxide detectors, smoke detectors and fire extinguishers at cost.
• We deal with local companies for restoration in the event of a claim

Tools & Tips

• Install a sump pump to prevent a sewer backup loss.
• Install a battery backup for your sump pump in case there is a power failure.
• Keep an up to date household inventory with serial numbers, purchase dates and photos.
• Clean eavestroughs of debris and leaves and extend downspouts to prevent water damage.
• Clear leaves from storm drains to give water somewhere to go.

Theft Prevention

• Leave a light and/or radio on when you go out to provide the appearance of someone being home.
• Trim hedges around your home to make it more difficult for someone to hide that may be trying to get into your house.
• When you are away from home for more than 4 days:
  • Have someone regularly check your home. 
  • When temperatures could fall below freezing, keep the heat on, turn the water off, and drain the water pipes to prevent the pipes from freezing.
  • Don’t leave messages or post on social media sites while you are away.
  • Hold your mail delivery and arrange to have someone pick up papers and flyers
• Lock your doors.
• Install good locks. Strong locks are more difficult to pick and force open.
• Lay a length of metal or a wooden rod on the sliding track of patio doors to prevent entry.
• Be extra careful where you hide your spare keys.
• Have a good lock on your garage door.
• Keep ladders locked inside the garage.
• Keep valuables away from windows.
• Change exterior burnt out lightbulbs.
• Secure basement windows.
• Keep valuables in a safety deposit box.

Safety

• Ensure you have proper fire extinguishers.
• Practice a home fire drill.
• Fire detectors must be installed on every floor.
• Prevent woodstove fires with regular cleaning and maintenance of the fireplace and the chimney.
• Change batteries on smoke detectors.
• Replace smoke detectors that are too old (the life expectancy of a battery-powered smoke alarm is usually 10 years, and its expiry date will be listed on the label)..
• Install a carbon monoxide detector.

Savings

• We offer a retiree discount.
• Vanishing deductible – For every year your property policy is claims free we will reduce your deductible by $100.
• Ask your broker or agent about purchasing increased accident benefits.
• We will pay up to $250 for a qualifying sewer/sump backup installation.
• Winter tire discounts available.

• Install a sump pump to prevent a sewer backup loss.
• Install a battery backup for your sump pump in case there is a power failure.
• Keep an up to date household inventory with serial numbers, purchase dates and photos.
• Change your liability slip every year.
• Clean eavestroughs of debris and leaves and extend downspouts to prevent water damage.
• Clear leaves from storm drains to give water somewhere to go.